ONBOARDING & ADOPTION · WESTLAKE
100%of about 30 distributors
Portal adoption
Trained 100+ users on Westlake’s ordering portal, with tailored guidance and continued support.
About 30 distributor organizations used it; usage varied.
Read the story ↗
CUSTOMER SUCCESS · STRATEGIC ACCOUNTS
Alec Snow
Customer experience. Account ownership.
Nine years helping construction customers adopt tools, solve problems, and grow their business. Now pursuing Customer Success at a software company.
Truckee, California · Open to fully remote roles
01 / CAREER MAP · SELECT A LOCATION
Where I’ve worked.
SiteOne Landscape SupplyKey Account ManagerMay 2025–Jun 2026
- Book of business management · account health & retention
- QBRs · expansion planning · executive stakeholders
69 of 73 accounts bought again · Jun to Dec 2025
Oldcastle InfrastructureRegional Sales Manager, StormwaterDec 2024–May 2025
View my full resume - Cross-functional account management
- Technical customer guidance · pricing & order changes
02 / CUSTOMER RESULTS
Customer results.
RETENTION · SITEONE
69of 73
Repeat purchasing
Rebuilt account relationships through service and business reviews.
Assigned accounts that bought Jun–Dec 2024 and again in the same months of 2025.
Read the story ↗EXPANSION · WESTLAKE
107%growth, year over year
Regional sales growth
Co-authored and ran the National Builder Sales Playbook.
Total Southern California sales, year over year.
Read the story ↗TOOLS I’VE USED HubSpot · Microsoft Power BI · Salesforce.com · Microsoft Excel
Skills & tools ↗03 / RECOMMENDATIONS
From colleagues and customers.
TECHNOLOGY & ADAPTABILITY
CUSTOMER RELATIONSHIPS
04 / A CUSTOMER PROJECT
A clearer morning update.
An AI-assisted daily report made outstanding orders and next steps easier for a customer to see.
Explore the project ↗The morning update
Outstanding ordersVisible
Pending itemsFlagged
Next stepsClear
See the interactive example ↗
05 / OFF THE CLOCK
At home in Truckee.
A look at life outside work, from the ice rink to the mountains.
Photography & travel ↗More about me ↗CUSTOMER SUCCESS & STRATEGIC ACCOUNT MANAGEMENT