ALEC SNOW / THE FULL PICTURE

Resume & Background

I started in field sales with Milwaukee Tool, then moved into regional sales and account roles at Metabo HPT, Westlake, Oldcastle, and SiteOne. Across those roles, I educated customers, trained users, planned accounts, led business reviews, and coordinated customer needs across teams.

See the Customer Success responsibilities behind my titles ↗

Experience

SiteOne Landscape Supply

May 2025 – Jun 2026

Key Account Manager · Seattle / Pacific Northwest

Owned a key-account base, with account-health reviews, expansion planning and executive pricing conversations.
Of the 73 accounts assigned to me that bought from June to December 2024, 69 bought again in the same months of 2025.
Sales on the accounts assigned to me were up 17.7% in June to December 2025 against the same months of 2024, and margin dollars were up 20.8%.
Coordinated 40+ concurrent projects and supported team enablement.
The account base did about $6.2M in sales in calendar 2025.
Position eliminated when the division was pulled back.

Oldcastle Infrastructure

Dec 2024 – May 2025

Regional Sales Manager, Stormwater · Seattle / Pacific Northwest

Managed stormwater accounts across engineer, contractor and developer relationships.
Managed the account-side process for order changes, pricing approvals and documentation between engineers, contractors and plant operations.
Conducted a market audit and used AI to assist regulatory-code research.
Left to accept a competitive offer from SiteOne Landscape Supply.

Westlake Royal Stone Solutions

Aug 2021 – Dec 2024

Area Sales Manager · Southern California

Owned relationships with builders, architects, contractors and distributors; co-authored the National Builder Sales Playbook.
Recorded 107% year-over-year growth to $15.87M.
Led a two-person team supporting distributor training and partner education.
Trained 100+ contractor and distributor users overall on Westlake’s ordering website. Reached 100% adoption across approximately 30 distributor partners.
Hosted the Concrete Masonry & Hardscapes Association (CMHA) certified installer course for Manufactured Stone Veneer.

Metabo HPT

Apr 2020 – Sep 2021

Account Executive → Regional Account Executive · Southern California & Hawaii

Account Executive, then Regional Account Executive for Hawaii after a Jan 2021 promotion.
Reached 114% of FY2020 quota on $6.15M and worked with 100+ B2B accounts.
Handled forecasting, sell-through and joint marketing.

Techtronic Industries / Milwaukee Tool

Jun 2017 – Apr 2020

Field Sales & Marketing Representative · San Diego

Promoted after 11 months to the highest-volume downtown San Diego territory.
$3.49M and +12% year to date in 2019.
Received TTi Circle of Excellence in 2020.

Lyft

Jun 2014 – May 2017

Marketing Manager / College Ambassador · San Diego State University · college-era work

Built and managed a student outreach team and grassroots partnerships across campuses and local markets.
College-era work, alongside studies at SDSU.

01 / BACKGROUND

Customer Success Skills & Tools

Select a branch to see the experience behind each skill.

Skills I bringCustomer Success

Book of business management
QBRs and annual business reviews
Renewals and pricing agreements
At-risk identification
Expansion and share of wallet
Executive stakeholder management

Salesforce
HubSpot
Power BI
Excel and Sheets modeling
Bluebeam Revu markups and takeoffs
AI-assisted workflows and Zapier

Customer training
User enablement
End-user education
Multi-stakeholder rollouts from sponsor to field crew

Building materials
Stormwater
Construction drawings
National homebuilders
Multi-tier distribution
English native, Spanish limited working

Customer & account work27 areas

Customer Success
Retention Management
Customer Service Management
Sales Enablement
Client Onboarding
Contract Negotiation
Client Services
Key Account Development
Stakeholder Management
Customer Support
Consultative Selling
Onboarding
Adoption
Client Relations
Relationship Building
Consultative Approach
Business Consulting
Territory Account Management
Account Management
Customer Loyalty
Channel Sales
Training
Business-to-Business (B2B)
Customer Relationship Management (CRM)
Sales
Sales Force Development
Customer Service

Tools & analysis19 areas

HubSpot
Microsoft Power BI
Analytics
Salesforce.com
Automation
Artificial Intelligence (AI)
Google Workspace
Key Performance Indicators
Google Slides
Google Sheets
Mathematics
Statistics
Research
Microsoft Excel
Microsoft Office
Microsoft Word
Adobe Photoshop
Microsoft PowerPoint
Qualtrics

Industry & operations13 areas

Stormwater
Territory Management
Operational Planning
Construction Management
Construction Drawings
Building Materials
Consumer Products
Operations Management
Economic Development
Public Policy
Business Strategy
Project Management
Management

Marketing & outreach11 areas

Sales & Marketing
Social Networking
Event Planning
Online Marketing
Social Media Marketing
Marketing
Social Media
Public Relations
Marketing Strategy
Product Marketing
Fundraising

Communication & leadership10 areas

Debate
Creative Writing
Time Management
Leadership
Social Skills
Critical Thinking
Public Speaking
Telephone Skills
Team Leadership
Teamwork

Other1 areas

Ice Hockey

See full skills on LinkedIn

02 / BACKGROUND

Education & Learning

San Diego State University

Aug 2012–May 2017 · Two bachelor’s degrees: Business Administration (Sales & Marketing) and Political Science (Civil Rights & Civil Liberties).

Activities: Sigma Phi Epsilon, International Business Society, Associated Students and Embrace.

Credentials

Google AI for Writing and CommunicatingGoogle / Coursera · Issued Apr 2026
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Google AI for Brainstorming and PlanningGoogle / Coursera · Issued Mar 2026
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Google AI FundamentalsGoogle / Coursera · Issued Mar 2026
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The Science of Predictable Sales Results - Sales ProgramBuilding Leaders Inc · Issued Oct 2021
Hubspot Content Marketing CertificateHubSpot Academy · Issued Feb 2020
TTI Leadership Development ProgramTechtronic Industries · Issued Jun 2018

03 / BACKGROUND

Community & Recognition

Volunteer · Embrace San DiegoPoverty alleviation
Director of Philanthropy · Sigma Phi EpsilonJan – May 2015 · student leadership
Chief Financial Officer · International Business Society, SDSUAug 2014 – May 2015 · student organization
Community Service Chair · Sigma Phi EpsilonAug – Dec 2013 · student leadership