Alec SnowCustomer Success · Strategic AccountsLet’s talk
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ALEC SNOW / FULL BACKGROUND

Built close to the work.

For 9+ years I’ve worked with architects, engineers, contractors, homebuilders, developers and distributors in construction and building materials. From specification through install, I’ve owned relationships across onboarding, pricing and expansion. The buyers, decision-makers and end users often need different things. I’m bringing that approach to customer success and account management across tech.

01 / BACKGROUND

In the field

  1. SiteOne Landscape SupplyKey Account Sales ManagerMay 2025 – Jun 2026

    Seattle / Pacific Northwest

    Owned an $8M book of 100 accounts, with account-health reviews, expansion planning and executive pricing conversations.

    • Held 94 of 100 accounts year over year; grew the book 25%.
    • Coordinated 40+ concurrent projects and supported team enablement.
    • Position eliminated when the division was pulled back.
  2. Oldcastle InfrastructureRegional Sales Manager, StormwaterDec 2024 – May 2025

    Seattle / Pacific Northwest

    Managed a $15M stormwater portfolio across engineer, contractor and developer relationships.

    • Coordinated with engineering specialists and plant operations on change orders, pricing, documentation and approval tracking.
    • Conducted a market audit and used AI to assist regulatory-code research.
  3. Westlake Royal Stone SolutionsArea Sales ManagerAug 2021 – Dec 2024

    Southern California

    Built relationships with builders, architects, contractors and distributors; co-authored the National Builder Sales Playbook.

    • Recorded 107% year-over-year growth to $15.87M.
    • Co-authored the National Builder Sales Playbook, led a two-person team and supported distributor adoption, installer courses and partner education.
    • Trained 100+ contractor and distributor users overall on Westlake’s ordering website. Reached 100% adoption across approximately 30 distributor partners.
    • Hosted the Concrete Masonry & Hardscapes Association (CMHA) certified installer course for Manufactured Stone Veneer.
  4. Metabo HPTAccount Executive → Regional Account ExecutiveApr 2020 – Aug 2021

    Southern California & Hawaii

    Account Executive, then Regional Account Executive for Hawaii after a Jan 2021 promotion.

    • Joined as Account Executive in Apr 2020. Promoted to Regional Account Executive, Hawaii, in Jan 2021. Employer tenure ended Aug 2021.
    • Reached 114% of FY2020 quota on $6.15M and worked with 100+ B2B accounts.
    • Handled forecasting, sell-through and joint marketing.
  5. Techtronic Industries / Milwaukee ToolField Sales & Marketing RepresentativeJun 2017 – Apr 2020

    San Diego

    Promoted after 11 months to the highest-volume downtown San Diego territory.

    • $3.49M and +12% year to date in 2019.
    • Received TTi Circle of Excellence in 2020.
  6. LyftMarketing Manager / College AmbassadorJun 2014 – May 2017

    San Diego State University · college-era work

    Built and managed a student outreach team and grassroots partnerships across campuses and local markets.

    College-era work, alongside studies at SDSU.

View experience on LinkedIn (opens in a new tab)

02 / BACKGROUND

Education & learning

San Diego State University

2012–2017 · Two bachelor’s degrees: Business Administration (Sales & Marketing) and Political Science (Civil Rights & Civil Liberties). Political Science: Aug 2012 – May 2017.

Activities: Sigma Phi Epsilon, International Business Society, Associated Students and Embrace.

Credentials

  • Google AI for Writing and CommunicatingGoogle / Coursera · Issued Apr 2026
    View record (opens in a new tab)
  • Google AI for Brainstorming and PlanningGoogle / Coursera · Issued Mar 2026
    View record (opens in a new tab)
  • Google AI FundamentalsGoogle / Coursera · Issued Mar 2026
    View record (opens in a new tab)
  • The Science of Predictable Sales Results - Sales ProgramBuilding Leaders Inc · Issued Oct 2021 · Expires Jan 2033
  • Hubspot Content Marketing CertificateHubSpot Academy · Issued Feb 2020
  • TTI Leadership Development ProgramTechtronic Industries · Issued Jun 2018

03 / BACKGROUND

Community & recognition

  • Volunteer · Embrace San DiegoPoverty alleviation
  • Director of Philanthropy · Sigma Phi EpsilonJan – May 2015 · student leadership
  • Chief Financial Officer · International Business Society, SDSUAug 2014 – May 2015 · student organization
  • Community Service Chair · Sigma Phi EpsilonAug – Dec 2013 · student leadership

Honors

SDSU Dean’s List · Dec 2013
SRVUSD Student of the Year · Jun 2012
TTi Circle of Excellence · 2020

Languages

English · native or bilingual
Spanish · limited working proficiency

Causes

Animal Welfare · Children · Education · Environment · Politics · Science and Technology

04 / BACKGROUND

Projects & interests

Academic projects

Marketing coursework at San Diego State University.

  • Ballast Point Marketing Analytics ProjectSDSU · 2016
  • Red Bull Marketing PlanSDSU · Jan – May 2016
See academic projects on LinkedIn (opens in a new tab)

AI tools at work

  • AI-assisted market relationship mapping with Excel, an LLM and ConstructConnect
  • Regulatory research workflow

Things I build for myself

Practical tools I build with AI for everyday problems.

  • Personal stock research app
  • Personal finance-to-task workflow
  • Rental management app
Read the public project post (opens in a new tab)

Beyond work

Ice hockey, snowboarding and time in the mountains. Based in Truckee, California; interested in fully remote roles across tech.

Read my reflection on moving from sales to customer success (opens in a new tab)

05 / BACKGROUND

Recommendations

More recommendations8 more
Read recommendations on LinkedIn (opens in a new tab)

06 / BACKGROUND

Areas of experience

86 areas of experience.

Customer & account work27 areas
  • Customer Success
  • Retention Management
  • Customer Service Management
  • Sales Enablement
  • Client Onboarding
  • Contract Negotiation
  • Client Services
  • Key Account Development
  • Stakeholder Management
  • Customer Support
  • Consultative Selling
  • Onboarding
  • Adoption
  • Client Relations
  • Relationship Building
  • Consultative Approach
  • Business Consulting
  • Territory Account Management
  • Account Management
  • Customer Loyalty
  • Channel Sales
  • Training
  • Business-to-Business (B2B)
  • Customer Relationship Management (CRM)
  • Sales
  • Sales Force Development
  • Customer Service
Tools & analysis22 areas
  • HubSpot
  • Microsoft Power BI
  • Analytics
  • Salesforce.com
  • Automation
  • Artificial Intelligence (AI)
  • Google Workspace
  • Key Performance Indicators
  • Google Slides
  • Google Sheets
  • Mathematics
  • Statistics
  • Research
  • PowerPoint
  • Microsoft Excel
  • Microsoft Office
  • iMovie
  • Microsoft Word
  • Adobe Photoshop
  • Microsoft PowerPoint
  • Computers
  • Qualtrics
Industry & operations13 areas
  • Stormwater
  • Territory Management
  • Operational Planning
  • Construction Management
  • Construction Drawings
  • Building Materials
  • Consumer Products
  • Operations Management
  • Economic Development
  • Public Policy
  • Business Strategy
  • Project Management
  • Management
Marketing & outreach11 areas
  • Sales & Marketing
  • Social Networking
  • Event Planning
  • Online Marketing
  • Social Media Marketing
  • Marketing
  • Social Media
  • Public Relations
  • Marketing Strategy
  • Product Marketing
  • Fundraising
Communication & leadership11 areas
  • Debate
  • Creative Writing
  • Time Management
  • Leadership
  • Social Skills
  • Critical Thinking
  • Public Speaking
  • Telephone Skills
  • Team Leadership
  • Teamwork
  • Dedication to work
Other2 areas
  • Cashiering
  • Ice Hockey
See full skills on LinkedIn (opens in a new tab)

Want to talk about your customers?

alecsnow8@gmail.com